{"id":1141,"date":"2026-06-05T03:20:46","date_gmt":"2026-06-05T03:20:46","guid":{"rendered":"https:\/\/funkvape.com\/?page_id=1141"},"modified":"2026-06-05T03:58:14","modified_gmt":"2026-06-05T03:58:14","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/funkvape.com\/de\/refund-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<style>\n  .funkvape-return-policy {\n    --fv-primary: #fe4a22;\n    --fv-primary-dark: #d93612;\n    --fv-primary-soft: rgba(254, 74, 34, 0.08);\n    --fv-primary-soft-2: rgba(254, 74, 34, 0.14);\n    --fv-text: #1f1f1f;\n    --fv-muted: #666666;\n    --fv-border: #eeeeee;\n    --fv-bg: #ffffff;\n    --fv-card: #fffaf7;\n    --fv-dark: #151515;\n    --fv-radius: 18px;\n    --fv-shadow: 0 12px 35px rgba(0, 0, 0, 0.06);\n    max-width: 1080px;\n    margin: 0 auto;\n    padding: 34px 16px;\n    color: var(--fv-text);\n    background: var(--fv-bg);\n    font-family: inherit;\n    line-height: 1.75;\n  }\n\n  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word-break: break-word;\n  }\n\n  @media (max-width: 680px) {\n    .funkvape-return-policy {\n      padding: 22px 12px;\n    }\n\n    .funkvape-return-policy .fv-hero {\n      padding: 30px 22px;\n      border-radius: 22px;\n    }\n\n    .funkvape-return-policy summary {\n      padding: 18px 58px 18px 18px;\n    }\n\n    .funkvape-return-policy .fv-content {\n      padding: 0 18px 20px;\n    }\n\n    .funkvape-return-policy .fv-contact-grid {\n      grid-template-columns: 1fr;\n    }\n  }\n<\/style>\n\n<div class=\"funkvape-return-policy\">\n  <section class=\"fv-hero\">\n    <div class=\"fv-label\">Funkvape Policy<\/div>\n    <h2>Return &#038; Refund Policy<\/h2>\n    <div class=\"fv-updated\"><strong>Last Updated:<\/strong> [May 8, 2026]<\/div>\n\n<p>Thank you for shopping at <strong>Funkvape<\/strong>. We want every customer to have a clear and fair shopping experience. This Return &#038; Refund Policy explains how returns, refunds, replacements, damaged items, wrong items, missing items, and after-sales requests are handled.<\/p>\n\n<p>Funkvape sells disposable vape products intended for adult customers only. Due to the nature of vape products, hygiene, safety, and product integrity are important factors in our return and refund process.<\/p>\n\n<p>By placing an order on Funkvape, you agree to this Return &#038; Refund Policy.<\/p>\n\n<div class=\"fv-alert\">\n  <p><strong>Important:<\/strong> Customers must contact Funkvape within <strong>14 days after the parcel is delivered<\/strong> if there is any issue with the order.<\/p>\n<\/div>\n\n  <\/section>\n\n  <div class=\"fv-policy-list\">\n    <details open>\n      <summary>1. After-Sales Request Period<\/summary>\n      <div class=\"fv-content\">\n        <p>Customers must contact Funkvape within <strong>14 days after the parcel is delivered<\/strong> if there is any issue with the order.<\/p>\n\n    <p>This includes, but is not limited to:<\/p>\n\n    <ol>\n      <li>Wrong product received<\/li>\n      <li>Damaged product received<\/li>\n      <li>Missing items<\/li>\n      <li>Product not working after opening<\/li>\n      <li>Order quantity issue<\/li>\n      <li>Delivery-related issue<\/li>\n    <\/ol>\n\n    <p>If no feedback is submitted within <strong>14 days after delivery<\/strong>, Funkvape will no longer provide after-sales service for that order, unless otherwise required by applicable law.<\/p>\n\n    <p>Customers are advised to check the parcel, product quantity, product condition, flavor, nicotine option, and packaging as soon as possible after delivery.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>2. Return Eligibility<\/summary>\n  <div class=\"fv-content\">\n    <p>Due to hygiene and safety reasons, disposable vape products can only be returned when they meet all of the following conditions:<\/p>\n\n    <ol>\n      <li>The product is unused<\/li>\n      <li>The product is unopened<\/li>\n      <li>The original seal or packaging is intact<\/li>\n      <li>The product is in the same condition as received<\/li>\n      <li>The return request is submitted within the eligible after-sales period<\/li>\n      <li>The return has been approved by Funkvape support before being sent back<\/li>\n    <\/ol>\n\n    <p>Opened, used, damaged-by-customer, or partially consumed vape products are not eligible for return unless the issue is verified as a product fault, wrong item, or delivery damage.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>3. Non-Returnable Items<\/summary>\n  <div class=\"fv-content\">\n    <p>The following items are generally not eligible for return:<\/p>\n\n    <ol>\n      <li>Opened disposable vapes<\/li>\n      <li>Used disposable vapes<\/li>\n      <li>Products with broken seals or damaged original packaging<\/li>\n      <li>Products damaged due to misuse, improper storage, or accidental damage by the customer<\/li>\n      <li>Products returned without approval from Funkvape support<\/li>\n      <li>Products returned after the 14-day after-sales request period<\/li>\n      <li>Products with taste preferences that are not considered product faults<\/li>\n      <li>Products affected by normal usage differences, including puff count variation caused by personal vaping habits<\/li>\n    <\/ol>\n\n    <p>For hygiene and safety reasons, we cannot resell opened or used disposable vape products.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>4. Damaged Products<\/summary>\n  <div class=\"fv-content\">\n    <p>If your product arrives damaged, please contact Funkvape support within <strong>14 days after delivery<\/strong>.<\/p>\n\n    <p>Please provide:<\/p>\n\n    <ol>\n      <li>Order number<\/li>\n      <li>Photos of the parcel<\/li>\n      <li>Photos of the damaged product<\/li>\n      <li>Photos of the shipping label<\/li>\n      <li>A short video if the issue cannot be clearly shown by photos<\/li>\n      <li>A clear description of the problem<\/li>\n    <\/ol>\n\n    <p>Please keep the product, packaging, and shipping label until the case has been reviewed. Funkvape support will check the information and provide a suitable solution based on the situation.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>5. Wrong Product Received<\/summary>\n  <div class=\"fv-content\">\n    <p>If you receive the wrong product, please contact Funkvape support within <strong>14 days after delivery<\/strong>.<\/p>\n\n    <p>Please provide:<\/p>\n\n    <ol>\n      <li>Order number<\/li>\n      <li>Photos of all products received<\/li>\n      <li>Photos of the shipping label<\/li>\n      <li>Photos of the outer parcel<\/li>\n      <li>A clear description of the incorrect item<\/li>\n    <\/ol>\n\n    <p>After verification, Funkvape may offer a replacement, reshipment, partial refund, store credit, or another suitable solution depending on the case.<\/p>\n\n    <p>Please do not open or use the wrong product before contacting Funkvape support. Opened or used products may affect the available solution.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>6. Missing Items<\/summary>\n  <div class=\"fv-content\">\n    <p>If your order is missing one or more items, please contact Funkvape support within <strong>14 days after delivery<\/strong>.<\/p>\n\n    <p>Please provide:<\/p>\n\n    <ol>\n      <li>Order number<\/li>\n      <li>Photos of the parcel<\/li>\n      <li>Photos of all products received<\/li>\n      <li>Photo of the shipping label<\/li>\n      <li>A clear list of the missing items<\/li>\n    <\/ol>\n\n    <p>Funkvape will review the order details and packing information. If the missing item issue is confirmed, we may arrange reshipment, refund, store credit, or another suitable solution.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>7. Product Not Working After Opening<\/summary>\n  <div class=\"fv-content\">\n    <p>If a disposable vape does not work after opening, please contact Funkvape support within <strong>14 days after delivery<\/strong>.<\/p>\n\n    <p>Please provide:<\/p>\n\n    <ol>\n      <li>Order number<\/li>\n      <li>Product name<\/li>\n      <li>Flavor and nicotine option<\/li>\n      <li>Clear photo of the product and packaging<\/li>\n      <li>A short video showing the issue<\/li>\n    <\/ol>\n\n    <p>Funkvape support will review the case based on the evidence provided. Depending on the situation, we may offer a replacement, partial refund, store credit, or another suitable solution.<\/p>\n\n    <p>Issues caused by misuse, improper storage, accidental damage, or continued use after obvious damage may not be eligible for refund or replacement.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>8. Puff Count and Usage Differences<\/summary>\n  <div class=\"fv-content\">\n    <p>Puff count is an estimated value based on standard or ideal testing conditions. The actual number of puffs may vary depending on personal usage habits.<\/p>\n\n    <p>Actual usage may be affected by:<\/p>\n\n    <ol>\n      <li>Puff duration<\/li>\n      <li>Puff strength<\/li>\n      <li>Vaping frequency<\/li>\n      <li>Airflow setting<\/li>\n      <li>Power mode<\/li>\n      <li>Coil performance<\/li>\n      <li>E-liquid consumption speed<\/li>\n    <\/ol>\n\n    <p>A difference between advertised puff count and personal usage experience is not automatically considered a product fault.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>9. Change of Mind Returns<\/summary>\n  <div class=\"fv-content\">\n    <p>Change of mind returns may only be accepted if the product is unopened, unused, and still in its original sealed packaging.<\/p>\n\n    <p>Customers must contact Funkvape support within the eligible return period before sending any product back.<\/p>\n\n    <p>If the return is approved, the customer may be responsible for return shipping costs unless otherwise required by applicable law.<\/p>\n\n    <p>Opened or used disposable vape products cannot be returned for change of mind due to hygiene and safety reasons.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>10. Address Errors and Failed Delivery<\/summary>\n  <div class=\"fv-content\">\n    <p>Customers are responsible for providing accurate and complete shipping information when placing an order.<\/p>\n\n    <p>Funkvape is not responsible for delivery failure caused by:<\/p>\n\n    <ol>\n      <li>Incorrect address<\/li>\n      <li>Incomplete address<\/li>\n      <li>Wrong phone number<\/li>\n      <li>Unavailable recipient<\/li>\n      <li>Refusal to accept the parcel<\/li>\n      <li>Failure to cooperate with local delivery requirements<\/li>\n      <li>Failure to collect the parcel in time<\/li>\n    <\/ol>\n\n    <p>If a parcel is returned, lost, delayed, or destroyed due to customer-provided incorrect information or failure to cooperate with delivery, refund or reshipment may not be available.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>11. Parcel Shows Delivered but Not Received<\/summary>\n  <div class=\"fv-content\">\n    <p>If tracking shows that the parcel has been delivered but you have not received it, please first check with family members, neighbors, reception, parcel lockers, building management, or the local courier.<\/p>\n\n    <p>If you still cannot locate the parcel, please contact Funkvape support within <strong>14 days after the delivery date shown in the tracking information<\/strong>.<\/p>\n\n    <p>Funkvape may request additional information to help review the case. The final solution may depend on courier investigation results and available delivery evidence.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>12. Refund Methods<\/summary>\n  <div class=\"fv-content\">\n    <p>Approved refunds will usually be issued through the original payment method where possible.<\/p>\n\n    <p>Depending on the case and payment method, Funkvape may also offer:<\/p>\n\n    <ol>\n      <li>Replacement<\/li>\n      <li>Reshipment<\/li>\n      <li>Partial refund<\/li>\n      <li>Store credit<\/li>\n      <li>Another suitable after-sales solution<\/li>\n    <\/ol>\n\n    <p>Refund availability and processing time may depend on the payment channel, bank, order status, and case review result.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>13. Refund Processing Time<\/summary>\n  <div class=\"fv-content\">\n    <p>Once a refund is approved, Funkvape will process it as soon as reasonably possible.<\/p>\n\n    <p>The time needed for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, wallet provider, or payment method.<\/p>\n\n    <p>If you have not received an approved refund after a reasonable period, please contact Funkvape support for assistance.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>14. Return Shipping<\/summary>\n  <div class=\"fv-content\">\n    <p>Customers must contact Funkvape support and receive return instructions before sending any product back.<\/p>\n\n    <p>Unauthorized returns may not be accepted.<\/p>\n\n    <p>If the return is caused by customer preference, change of mind, or customer error, the customer may be responsible for return shipping costs.<\/p>\n\n    <p>If the return is caused by a confirmed Funkvape error or verified product issue, Funkvape will provide a suitable solution based on the case.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>15. Items Sent Back Without Approval<\/summary>\n  <div class=\"fv-content\">\n    <p>Please do not send products back without contacting Funkvape support first.<\/p>\n\n    <p>Items returned without approval, without order information, or to an incorrect return address may not be accepted, refunded, or reshipped.<\/p>\n\n    <p>Funkvape is not responsible for loss or damage of unauthorized returns.<\/p>\n  <\/div>\n<\/details>\n\n<details>\n  <summary>16. Evidence Required for After-Sales Support<\/summary>\n  <div class=\"fv-content\">\n    <p>To process after-sales requests efficiently, Funkvape may ask customers to provide photos, videos, order details, shipping label photos, product packaging photos, or other necessary information.<\/p>\n\n    <p>If the customer cannot provide sufficient evidence, Funkvape may not be able to verify the issue or provide a refund, replacement, or reshipment.<\/p>\n\n    <p>Clear evidence helps us review the issue faster and provide a fair solution.<\/p>\n  <\/div>\n<\/details>\n\n  <\/div>\n\n  <section class=\"fv-contact-box\">\n    <h2>How To Contact Us<\/h2>\n\n<p>If you need after-sales support, please contact Funkvape within <strong>14 days after delivery<\/strong>.<\/p>\n\n<div class=\"fv-contact-grid\">\n  <div class=\"fv-contact-item\">\n    <span>E-mail<\/span>\n    <strong>info@funkvape.com<\/strong>\n  <\/div>\n  <div class=\"fv-contact-item\">\n    <span>WhatsApp<\/span>\n    <strong>+8613510635705<\/strong>\n  <\/div>\n<\/div>\n\n<p>Please include your order number, product name, tracking number, photos or videos where applicable, and a clear description of the issue.<\/p>\n\n  <\/section>\n<\/div>\n\n<script>\n  (function () {\n    var policyPages = document.querySelectorAll('.funkvape-return-policy');\n\n    policyPages.forEach(function (page) {\n      var allDetails = page.querySelectorAll('details');\n\n      allDetails.forEach(function (detail) {\n        detail.addEventListener('toggle', function () {\n          if (!detail.open) return;\n\n          allDetails.forEach(function (otherDetail) {\n            if (otherDetail !== detail) {\n              otherDetail.removeAttribute('open');\n            }\n          });\n        });\n      });\n    });\n  })();\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Funkvape Policy Return &#038; Refund Policy Last Updated: [May 8, 2026] Thank you for shopping at Funkvape. We want every customer to have a clear and fair shopping experience. This Return &#038; Refund Policy explains how returns, refunds, replacements, damaged items, wrong items, missing items, and after-sales requests are handled. Funkvape sells disposable vape products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1141","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/pages\/1141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/comments?post=1141"}],"version-history":[{"count":5,"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/pages\/1141\/revisions"}],"predecessor-version":[{"id":3754,"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/pages\/1141\/revisions\/3754"}],"wp:attachment":[{"href":"https:\/\/funkvape.com\/de\/wp-json\/wp\/v2\/media?parent=1141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}