FAQ

Funkvape is an online disposable vape store offering a wide range of vape products, including big puff disposable vapes, multi-flavor vapes, shisha-style vapes, smart screen vapes, airflow adjustable vapes, and other modern disposable vape devices.

Funkvape is designed for customers who want more product choices, clear product information, and convenient online ordering.

Yes. Funkvape mainly focuses on disposable vape products. These products are usually pre-filled, ready to use, and designed for convenient vaping without complicated setup.

Depending on the model, some disposable vapes may include features such as rechargeable batteries, smart screens, mesh coils, airflow adjustment, multiple flavors, or different nicotine options.

Funkvape products are only for adult customers who have reached the legal age to purchase vaping products in their country or region.

By using Funkvape and placing an order, customers confirm that they meet the legal age requirement for purchasing vape products.

Yes. Funkvape is intended only for adult customers who have reached the legal age to purchase vaping products in their country or region.

By browsing our website or placing an order, customers confirm that they meet the legal age requirement for buying disposable vape products.

Funkvape is a disposable vape focused online store.

Our product range mainly includes disposable vape devices such as big puff vapes, multi-flavor vapes, shisha-style vapes, smart screen vapes, mesh coil vapes, airflow adjustable vapes, rechargeable disposable vapes, and other modern disposable vape products.

Funkvape is suitable for customers who want more disposable vape choices, clear product information, and convenient online ordering.

Customers choose Funkvape because we focus on disposable vape products and provide a wide range of modern vape options.

Funkvape aims to offer:

1. A disposable vape focused shopping experience
2. Multiple product styles and puff count options
3. EU warehouse availability for selected products
4. Customer support via WhatsApp
5. Clear product information before ordering
6. Flexible payment options for different customers

Product availability, shipping time, and payment options may vary depending on the order and destination country.

You can contact Funkvape customer support by e-mail or WhatsApp.

E-mail: [email protected]
WhatsApp: +8613510635705

For faster assistance, please include your order number, product name, and a clear description of your question.

Yes. Funkvape supports customer service via WhatsApp.

WhatsApp is a convenient way to ask questions about products, order status, shipping information, payment issues, and after-sales support.

When contacting us on WhatsApp, please provide clear order details so our support team can help you more efficiently.

Puff count refers to the estimated number of puffs a disposable vape may provide under ideal or standard testing conditions.

For example, a product marked as 30,000 puffs is designed to offer a high puff capacity, but the actual number of puffs may vary depending on personal vaping habits.

No. The advertised puff count is an estimated value, not a guaranteed exact number.

Actual usage can be affected by:

1. Puff duration
2. Puff strength
3. Vaping frequency
4. Airflow setting
5. Power mode
6. Coil performance
7. E-liquid consumption speed

Customers who take longer or stronger puffs may use the device faster than customers who take shorter and lighter puffs.

Usually, a higher puff count means the device is designed for longer use, but it is not the only factor.

E-liquid capacity, battery size, coil type, power output, airflow design, and user habits can all affect how long a vape actually lasts.

A big puff vape may be a good choice for customers who prefer longer-lasting devices, but the final experience still depends on how the device is used.

MTL means Mouth-To-Lung vaping. It is closer to the traditional smoking style, where vapor is first drawn into the mouth and then inhaled into the lungs.

DTL means Direct-To-Lung vaping. It delivers a more open airflow and a larger vapor cloud, where vapor is inhaled more directly into the lungs.

A shisha vape is a vape device designed to create a vaping experience closer to hookah or shisha-style inhaling.

Compared with many regular disposable vapes, shisha vapes often focus more on smoother airflow, larger vapor production, and a more relaxed draw. Some shisha vapes may support DTL vaping or adjustable airflow, depending on the model.

A mesh coil disposable vape uses a mesh-style heating element instead of a traditional wire coil.

Mesh coils usually heat e-liquid more evenly, which may help provide:

1. More stable flavor
2. Smoother vapor
3. Better heating efficiency
4. More consistent performance

Many modern disposable vapes now use mesh coil, dual mesh coil, triple mesh coil, or multi-coil designs to improve the vaping experience.

An adjustable airflow vape allows users to control how much air enters the device during vaping.

A more closed airflow usually creates a tighter draw, while a more open airflow can create a looser draw and larger vapor. This feature is useful for customers who want to adjust the vaping experience based on personal preference.

A smart screen vape is a disposable vape with a display screen. Depending on the model, the screen may show battery level, e-liquid level, power mode, puff status, or other device information.

Smart screen vapes are popular because they help users understand the device status more clearly during daily use.

A multi-flavor disposable vape includes more than one flavor in a single device. Some models allow users to switch between different flavors, while others may offer combined flavor modes.

This type of vape is suitable for customers who do not want to use only one flavor for the entire device life.

A burnt taste may happen when the coil is overheated, the e-liquid supply is low, or the device is used too frequently without enough time between puffs.

To reduce the chance of a burnt taste:

1. Avoid continuous strong puffs
2. Allow short breaks between puffs
3. Use the correct power mode if the device has adjustable modes
4. Do not continue using the device if the e-liquid is finished

If the product tastes burnt immediately after opening, please contact Funkvape support with photos or videos.

Nicotine options may vary depending on the product, warehouse, and destination country.

Some products may offer options such as 0%, 2%, 3%, or 5% nicotine, while certain warehouse stock may only support specific nicotine strengths.

Please check the product page carefully before placing an order.

2% nicotine usually means the product contains approximately 20mg/ml nicotine.

This is a common nicotine strength in many vape markets, but the exact format and labeling may vary depending on the product and region.

Customers should always check the product information before ordering.

Some products may offer a 0% nicotine option, depending on the model and stock availability.

Nicotine-free vapes are suitable for customers who want the flavor and vapor experience without nicotine. However, the vaping feeling may be different from nicotine-containing products.

No. Nicotine options may vary by warehouse and product.

For example, some products shipped from a local warehouse may have limited nicotine options, while products shipped from another warehouse may offer more choices.

Customers should always confirm the nicotine option on the product page before placing an order.

If the order has not been processed or shipped, you may contact Funkvape support as soon as possible to request a change.

Once the order has been processed, packed, or shipped, changing the nicotine strength may no longer be possible.

Yes. Some Funkvape products may be available from an EU warehouse, depending on current stock, product model, flavor, nicotine option, and destination country.

EU warehouse products are usually more convenient for European customers because they may offer faster delivery compared with overseas warehouse shipping.

Please check the product page or contact Funkvape support before ordering if you need to confirm whether a product is available from the EU warehouse.

No. Not every product, flavor, or nicotine option is available from the EU warehouse.

Some products may be shipped from the EU warehouse, while others may be shipped from an overseas warehouse. Product availability may change depending on stock status and warehouse arrangement.

Customers should check the product page carefully or contact Funkvape support for confirmation before placing an order.

EU warehouse products are usually more suitable for European customers who want faster delivery and more convenient local shipping.

Compared with overseas warehouse shipping, EU warehouse orders may have shorter delivery time and more stable local courier handling in many cases.

However, EU warehouse stock may be more limited in product models, flavors, and nicotine options. Customers should always check the product page before ordering.

To place an order on Funkvape, choose the product you want, select the available options such as flavor and nicotine strength, add the item to your cart, and complete the checkout process.

Please make sure your contact information, delivery address, product option, and quantity are correct before submitting the order.

Order changes may be possible only if the order has not yet been processed.

If you need to change the product, flavor, nicotine strength, quantity, address, or contact information, please contact Funkvape support as soon as possible.

Once the order has been packed or shipped, changes may not be available.

If you entered the wrong address, please contact Funkvape support immediately with your order number and the correct address.

If the order has not been shipped, we will try to update the address. If the parcel has already been shipped, address changes may depend on the courier or local delivery process.

Funkvape is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

After placing an order, you can check your order status through your Funkvape account or by contacting customer support.

When contacting us, please provide your order number and the e-mail address used for the order so we can locate your order more quickly.

Order processing may take longer during weekends, holidays, peak seasons, stock checks, address verification, or special logistics arrangements.

If your order status has not changed for a longer time than expected, please contact Funkvape support with your order number.

Order cancellation may be possible if the order has not been processed or shipped.

Once the order has been packed, dispatched, or handed over for delivery, cancellation may no longer be possible.

Please contact Funkvape support as soon as possible if you need to request cancellation.

Funkvape supports multiple payment methods to make online ordering more convenient for different customers.

Available payment options may include credit cards, bank payment methods, digital wallets, USDT cryptocurrency payment, and Wise payment for selected customers.

The available payment methods may vary depending on your country, order amount, payment channel, and checkout availability.

Yes. Funkvape supports multiple major credit card payment options.

Supported card types may include:

1. VISA
2. MASTERCARD
3. DINERS
4. DISCOVER
5. American Express

Please make sure your card supports international online payments before placing an order.

Yes. Funkvape supports several bank payment methods depending on the customer’s country and checkout availability.

Supported bank payment options may include:

1. MB WAY
2. BANCONTACT
3. EPS
4. MULTIBANCO
5. Trustly

The available bank payment methods may vary by region. If you are not sure which method to use, you can contact Funkvape support before payment.

Yes. Funkvape may support different digital wallet payment methods.

Supported wallet options may include:

1. GOOGLE PAY
2. APPLE PAY
3. SATISPAY

Wallet availability may depend on your device, country, browser, and payment channel.

Yes. Funkvape supports payment by USDT cryptocurrency.

USDT can be a useful option for customers who prefer crypto payment or cannot complete payment through traditional card or bank payment methods.

Before paying with USDT, please contact Funkvape support to confirm the payment details, order amount, and transaction instructions.

For Japanese customers, Wise payment is recommended because it can be faster, safer, and more convenient for international transactions.

If you are ordering from Japan and are not sure how to complete payment, please contact Funkvape support for guidance before placing the order.

At the moment, Funkvape does not offer PayPal, Stripe, or Klarna as active payment methods.

These payment options were previously supported, but they are currently unavailable due to platform restrictions and account stability issues affecting China-region accounts.

Funkvape will continue to provide other available payment options, including credit cards, bank payment methods, wallet payments, USDT, and Wise payment for Japanese customers.

Payment availability may vary depending on your country, order amount, payment channel, browser, device, or temporary payment provider settings.

If your preferred payment method is not shown at checkout, you can try:

1. Refreshing the checkout page
2. Using a different browser
3. Checking whether your card supports international payments
4. Choosing another available payment method
5. Contacting Funkvape support for payment assistance

Funkvape support can help you choose a suitable payment method based on your order and country.

If your payment fails, please first check whether your card, bank, wallet, or payment account supports international online transactions.

You can also try another available payment method. If the problem continues, please contact Funkvape support with a screenshot of the payment error, your order amount, and your country.

Please do not submit repeated payments before confirming whether the first payment was successful.

Funkvape takes payment security seriously. Payment information is processed through available payment channels and relevant payment service systems.

For security reasons, customers should always make sure they are completing payment through the official Funkvape website or payment instructions provided by Funkvape support.

If you receive suspicious payment requests from unknown sources, please contact Funkvape support before making any payment.

If your order has not been paid yet, you may choose another available payment method at checkout or contact Funkvape support for assistance.

If payment has already been completed, changing the payment method is usually not possible. For special cases, please contact Funkvape support with your order number.

Funkvape may ship products from different warehouse locations depending on product availability, destination country, and selected product options.

Some products may be available from local warehouse stock, while others may be shipped from overseas warehouse stock.

The product page or customer support can help confirm the most suitable shipping option before ordering.

Funkvape may use different shipping carriers depending on the destination country, warehouse location, product type, logistics route, and current delivery conditions.

For European countries, we commonly use carriers such as:

1. DHL
2. UPS
3. DPD
4. FedEx

For the United Kingdom, we usually use Royal Mail or other suitable local delivery services.

For Japan, we commonly use local delivery services such as:

1. Sagawa
2. Kuroneko Yamato
3. Yamato Transport
4. Other suitable local delivery routes

The final courier may vary depending on the actual shipping arrangement.

If you have a preferred shipping carrier, you can contact Funkvape support before placing your order or immediately after placing the order.

We will try to consider your request where possible. However, the final shipping carrier may depend on product availability, warehouse location, destination country, logistics safety, delivery efficiency, and current carrier conditions.

If the customer does not request a specific shipping carrier, Funkvape will usually arrange the shipping method automatically based on the current logistics safety, delivery stability, destination country, and available warehouse route.

Our goal is to choose a suitable shipping method that provides a safer and more stable delivery experience.

Shipping carriers and delivery routes may change from time to time depending on courier performance, local delivery conditions, customs processing, and logistics availability.

The courier used for your order may be different from your expectation because shipping arrangements can vary by country, warehouse, product, order quantity, and current logistics conditions.

For example, European orders may be handled by DHL, UPS, DPD, FedEx, or other available delivery routes. UK orders may be handled by Royal Mail, while Japan orders may be handled by Sagawa, Kuroneko Yamato, Yamato Transport, or another suitable local delivery route.

If you need a specific courier, please contact Funkvape support before shipping begins.

EU warehouse shipping is usually faster for European customers.

In many cases, EU warehouse orders may arrive within 3–7 business days, depending on the destination country, courier handling, remote area delivery, and local conditions.

Delivery time is an estimate and may vary.

Overseas warehouse shipping usually takes longer than local warehouse shipping.

Delivery time may vary depending on the destination country, customs checks, logistics route, courier handling, holidays, and remote area delivery.

Please check the product page or contact Funkvape support for more details before placing an order.

Tracking information may not update immediately after shipment. It can take time for the parcel to be scanned by the courier or updated in the tracking system.

Common reasons include:

1. The parcel is waiting for the first courier scan
2. The tracking system has a delay
3. The parcel is in transit between logistics centers
4. The parcel is waiting for customs or local delivery processing
5. The courier has not updated the latest status yet

If the tracking information does not update for several days, please contact Funkvape support.

Parcel delays may happen because of customs checks, courier workload, weather, holidays, remote delivery areas, or local delivery problems.

If your parcel is delayed, please contact Funkvape support with your order number and tracking number. We will help check the available shipping information and provide support based on the situation.

If the tracking shows delivered but you have not received the parcel, please first check with family members, neighbors, reception, parcel lockers, or the local courier.

If you still cannot find the parcel, contact Funkvape support with your order number and tracking information. We may ask for additional details to help review the case.

If you receive the wrong product, please contact Funkvape support as soon as possible.

Please provide:

1. Order number
2. Photos of the parcel
3. Photos of the product received
4. Photos of the shipping label
5. A clear description of the issue

After reviewing the information, Funkvape support will help provide a suitable solution.

If your vape arrives damaged, please contact Funkvape support with clear photos or videos.

Please keep the product, packaging, and shipping label until the issue is reviewed. This helps us check whether the damage happened during packing or transportation.

If a disposable vape does not work after opening, please contact Funkvape support and provide a short video showing the issue.

Useful information includes:

1. Order number
2. Product name
3. Flavor and nicotine option
4. Clear video of the problem
5. Photo of the product and packaging

This helps us review the issue more efficiently.

Yes. Photos or videos help Funkvape support understand the problem more clearly.

For product issues, we may need photos of the product, packaging, label, or a short video showing the fault. For shipping issues, we may need photos of the parcel, shipping label, and any visible damage.

For hygiene and safety reasons, used disposable vapes are usually not suitable for return.

If there is a product issue, please contact Funkvape support with clear photos or videos. We will review the case based on the product condition, order details, and available evidence.You can find more information on this matter in our Refund and Returns Policy.

If items are missing from your order, please contact Funkvape support as soon as possible.

Please provide:

1. Order number
2. Photos of the parcel
3. Photos of all products received
4. Photo of the shipping label
5. A clear list of missing items

This helps us check the packing and order details more quickly.

Customers must contact Funkvape within 14 days after the parcel is delivered if there is any issue with the order.If we do not receive any feedback within 14 days, we will assume the order is satisfactory and will no longer provide after-sales service for it.

Cases with clear photos, videos, order number, and product details are usually easier to review. If important information is missing, the process may take longer because additional confirmation may be required.

Funkvape may support bulk orders depending on product availability, warehouse stock, and destination country.

Customers who want to order larger quantities can contact Funkvape support for product availability, flavor options, nicotine options, payment details, and shipping arrangements.

Yes. If you are not sure which disposable vape to choose, you can contact Funkvape support.

To receive better recommendations, you can tell us your preferred puff count, flavor type, nicotine strength, vaping style, and destination country.

For example, some customers prefer big puff vapes, while others may prefer shisha-style vapes, multi-flavor devices, smart screen vapes, or airflow adjustable models.

To help Funkvape support reply faster, please provide clear information.

For order questions, please include:

1. Order number
2. E-mail used for the order
3. Product name
4. Tracking number, if available
5. A clear description of your question

For product issues, photos or videos are strongly recommended.

Before placing an order on Funkvape, please carefully check:

1. Product name
2. Puff count
3. Flavor option
4. Nicotine strength
5. Quantity
6. Shipping address
7. Contact information
8. Warehouse or shipping information, where available
9. Payment method
10. Destination country

Checking these details before payment can help avoid order mistakes, payment problems, and delivery delays.