Refund and Returns Policy

Customers must contact Funkvape within 14 days after the parcel is delivered if there is any issue with the order.

This includes, but is not limited to:

1. Wrong product received
2. Damaged product received
3. Missing items
4. Product not working after opening
5. Order quantity issue
6. Delivery-related issue

If no feedback is submitted within 14 days after delivery, Funkvape will no longer provide after-sales service for that order, unless otherwise required by applicable law.

Customers are advised to check the parcel, product quantity, product condition, flavor, nicotine option, and packaging as soon as possible after delivery.

Due to hygiene and safety reasons, disposable vape products can only be returned when they meet all of the following conditions:

1. The product is unused
2. The product is unopened
3. The original seal or packaging is intact
4. The product is in the same condition as received
5. The return request is submitted within the eligible after-sales period
6. The return has been approved by Funkvape support before being sent back

Opened, used, damaged-by-customer, or partially consumed vape products are not eligible for return unless the issue is verified as a product fault, wrong item, or delivery damage.

The following items are generally not eligible for return:

1. Opened disposable vapes
2. Used disposable vapes
3. Products with broken seals or damaged original packaging
4. Products damaged due to misuse, improper storage, or accidental damage by the customer
5. Products returned without approval from Funkvape support
6. Products returned after the 14-day after-sales request period
7. Products with taste preferences that are not considered product faults
8. Products affected by normal usage differences, including puff count variation caused by personal vaping habits

For hygiene and safety reasons, we cannot resell opened or used disposable vape products.

If your product arrives damaged, please contact Funkvape support within 14 days after delivery.

Please provide:

1. Order number
2. Photos of the parcel
3. Photos of the damaged product
4. Photos of the shipping label
5. A short video if the issue cannot be clearly shown by photos
6. A clear description of the problem

Please keep the product, packaging, and shipping label until the case has been reviewed. Funkvape support will check the information and provide a suitable solution based on the situation.

If you receive the wrong product, please contact Funkvape support within 14 days after delivery.

Please provide:

1. Order number
2. Photos of all products received
3. Photos of the shipping label
4. Photos of the outer parcel
5. A clear description of the incorrect item

After verification, Funkvape may offer a replacement, reshipment, partial refund, store credit, or another suitable solution depending on the case.

Please do not open or use the wrong product before contacting Funkvape support. Opened or used products may affect the available solution.

If your order is missing one or more items, please contact Funkvape support within 14 days after delivery.

Please provide:

1. Order number
2. Photos of the parcel
3. Photos of all products received
4. Photo of the shipping label
5. A clear list of the missing items

Funkvape will review the order details and packing information. If the missing item issue is confirmed, we may arrange reshipment, refund, store credit, or another suitable solution.

If a disposable vape does not work after opening, please contact Funkvape support within 14 days after delivery.

Please provide:

1. Order number
2. Product name
3. Flavor and nicotine option
4. Clear photo of the product and packaging
5. A short video showing the issue

Funkvape support will review the case based on the evidence provided. Depending on the situation, we may offer a replacement, partial refund, store credit, or another suitable solution.

Issues caused by misuse, improper storage, accidental damage, or continued use after obvious damage may not be eligible for refund or replacement.

Puff count is an estimated value based on standard or ideal testing conditions. The actual number of puffs may vary depending on personal usage habits.

Actual usage may be affected by:

1. Puff duration
2. Puff strength
3. Vaping frequency
4. Airflow setting
5. Power mode
6. Coil performance
7. E-liquid consumption speed

A difference between advertised puff count and personal usage experience is not automatically considered a product fault.

Change of mind returns may only be accepted if the product is unopened, unused, and still in its original sealed packaging.

Customers must contact Funkvape support within the eligible return period before sending any product back.

If the return is approved, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Opened or used disposable vape products cannot be returned for change of mind due to hygiene and safety reasons.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Funkvape is not responsible for delivery failure caused by:

1. Incorrect address
2. Incomplete address
3. Wrong phone number
4. Unavailable recipient
5. Refusal to accept the parcel
6. Failure to cooperate with local delivery requirements
7. Failure to collect the parcel in time

If a parcel is returned, lost, delayed, or destroyed due to customer-provided incorrect information or failure to cooperate with delivery, refund or reshipment may not be available.

If tracking shows that the parcel has been delivered but you have not received it, please first check with family members, neighbors, reception, parcel lockers, building management, or the local courier.

If you still cannot locate the parcel, please contact Funkvape support within 14 days after the delivery date shown in the tracking information.

Funkvape may request additional information to help review the case. The final solution may depend on courier investigation results and available delivery evidence.

Approved refunds will usually be issued through the original payment method where possible.

Depending on the case and payment method, Funkvape may also offer:

1. Replacement
2. Reshipment
3. Partial refund
4. Store credit
5. Another suitable after-sales solution

Refund availability and processing time may depend on the payment channel, bank, order status, and case review result.

Once a refund is approved, Funkvape will process it as soon as reasonably possible.

The time needed for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, wallet provider, or payment method.

If you have not received an approved refund after a reasonable period, please contact Funkvape support for assistance.

Customers must contact Funkvape support and receive return instructions before sending any product back.

Unauthorized returns may not be accepted.

If the return is caused by customer preference, change of mind, or customer error, the customer may be responsible for return shipping costs.

If the return is caused by a confirmed Funkvape error or verified product issue, Funkvape will provide a suitable solution based on the case.

Please do not send products back without contacting Funkvape support first.

Items returned without approval, without order information, or to an incorrect return address may not be accepted, refunded, or reshipped.

Funkvape is not responsible for loss or damage of unauthorized returns.

To process after-sales requests efficiently, Funkvape may ask customers to provide photos, videos, order details, shipping label photos, product packaging photos, or other necessary information.

If the customer cannot provide sufficient evidence, Funkvape may not be able to verify the issue or provide a refund, replacement, or reshipment.

Clear evidence helps us review the issue faster and provide a fair solution.